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1 день назад

Technical Support Engineer (SaaS)

Формат работы
remote (только Europe)/hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
France
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Technical Support Engineer (SaaS): Providing technical assistance to customers regarding Consent and Preference Management Platforms with an accent on troubleshooting, API integrations, and cross-functional collaboration. Focus on reproducing technical issues, qualifying feature requests, and improving internal documentation to optimize customer experience.

Location: Remote within Europe or onsite in Paris, France

Company

hirify.global is a privacy-focused SaaS company providing Consent and Preference Management Platforms to help businesses manage data privacy.

What you will do

  • Assist customers with setup requests for Consent Management, Preference Management, and APIs.
  • Troubleshoot, reproduce, and escalate technical issues to the Engineering team, following through to the fix.
  • Provide product feedback and qualify feature requests to help prioritize the bug backlog.
  • Create and maintain internal and external technical documentation.
  • Train customer-facing teams and develop automation, extensions, or app samples to improve operations.

Requirements

  • Degree in Computer Science or equivalent technical training (e.g., bootcamp).
  • Experience as a Technical Support Engineer, Technical Account Manager, or Solution Engineer.
  • Strong understanding of web applications and Javascript.
  • Fluent English and French (written and spoken).
  • Must be based in Europe or able to work from the Paris office.
  • Strong problem-solving skills and ability to identify technical workarounds.

Nice to have

  • Exposure to mobile languages such as Java, Objective-C, Kotlin, or Swift.
  • Experience with Google Analytics or the ad tech industry.
  • Familiarity with APIs, Cloud Buckets, and SaaS environments.
  • Knowledge of GDPR and data privacy regulations.

Culture & Benefits

  • Remote-friendly work environment within the European region.
  • Permanent employment contract.
  • Collaborative environment working across functional teams.

Hiring process

  • Initial HR call in English.
  • Technical test assessing JavaScript and troubleshooting logic.
  • Interview with Hiring Manager in French.
  • Team cultural fit interview.
  • Final interview with a Founder.

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