Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Ensuring successful adoption, implementation, and scaling of AI-powered search and discovery platforms with an accent on technical onboarding, solution design, and hands-on implementation support. Focus on advising customers on best practices, resolving technical bottlenecks, and driving long-term account health through expert technical guidance.

Location: Must be based in Paris, France (Hybrid role).

Compensation: €56,000–€77,500 EUR (On-Target Earnings).

Company

hirify.global is a market leader in AI Search, powering billions of search requests for 17,000+ businesses globally.

What you will do

• Act as a technical consultant to deliver tailored services and workshops for customer adoption.
• Advise customers on industry best practices for search implementation and optimization.
• Partner with Customer Success Managers to ensure long-term account health and support.
• Collaborate with Product and Engineering teams to serve as a subject matter expert.
• Identify and resolve technical risks and bottlenecks within customer environments.
• Maintain comprehensive documentation and provide regular status reports to stakeholders.

Requirements

• Must be based in Paris, France.
• Functional knowledge of at least one programming language (JavaScript, Java, PHP, C#, Python, etc.).
• Experience with REST API, database management, and web development technologies.
• Proven experience delivering technical workshops and knowledge transfer sessions.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Excellent time management and task prioritization skills.

Nice to have

• Familiarity with iOS and Android platforms.
• Experience supporting open-source projects and GitHub communities.
• Experience with Shopify, Magento, or Salesforce.
• Proficiency in German, Italian, or Spanish.

Culture & Benefits

• High-trust environment with autonomy in work scheduling.
• Focus on individual impact and output over physical location.
• Commitment to craftsmanship, curiosity, and continuous learning.
• Inclusive workplace valuing diversity and collaboration.