Dutch Speaking Support Specialist

TL;DR

Dutch Speaking Support Specialist: Provide first-line customer support for hospitality clients using phone, chat, and email, with an accent on investigating, troubleshooting, testing, and resolving service issues. Focus on documenting and tracking cases in support platforms and escalating reproducible product issues and bugs to Quality Assurance while maintaining Lightspeed’s Gold Class support standard.

Location: Not specified

Company

hirify.global provides a one-stop commerce platform that unifies online and physical operations for merchants worldwide.

What you will do

• Handle customer requests as the first point of contact across a global, multi-language 24x7 support environment.
• Investigate, troubleshoot, test, and resolve hospitality customer issues during service using consistent troubleshooting techniques.
• Document, track, and manage interactions in customer support platforms to ensure timely resolution.
• Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team, tracking them through to resolution.
• Collaborate with global teams and maintain a high standard of support via phone, chat, and email.
• Work on a roster/schedule to ensure high availability, including flexibility for weekends and shifts.

Requirements

• Previous customer service experience and/or technical support experience.
• Excellent verbal and written communication skills in Dutch and English.
• Strong attention to detail with a focus on exceptional customer experience.
• Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).
• Ability to work shifts and weekends as part of a roster/schedule.

Nice to have

• Experience with phone, email, ticketing, and live chat support channels.
• Experience or knowledge of the Hospitality industry.
• Experience supporting a SaaS product and/or an iOS application.
• Computer networking experience or interest.

Culture & Benefits

• Real career growth opportunities in a fast-scaling company.
• Continuous learning and skill development.
• Lightspeed share scheme (everyone is an owner) plus pension plan.
• 25 vacation days per year and paid parental leave.
• €400 annual health & wellness benefit and mental health support (counselling & coaching).
• Volunteer day and public transport allowance.

Hiring process

• Apply with a CV in English.