Technical Account Manager (Ad Tech)

TL;DR

Technical Account Manager (Ad Tech): Manage high-stakes technical relationships with C-level publisher partners, oversee end-to-end onboarding and integrations, and ensure SLA-driven service excellence with an accent on API/HTTP troubleshooting, data-driven escalation handling, and translating publisher feedback into actionable product roadmap inputs. Focus on leading and scaling a team of Technical Account Managers while standardizing partner onboarding and troubleshooting playbooks.

Location: Offices in Hamburg (HQ), Boston, Singapore, and Tokyo

Company

hirify.global builds rewarded advertising and programmatic ad solutions powered by AI and first-party data for app publishers.

What you will do

• Own executive relationship management with CTOs, architects, and engineering leads at strategic publisher partners.
• Ensure service excellence by maintaining rigorous SLAs and driving high satisfaction across a global publisher base.
• Lead end-to-end technical onboardings and integrations, aligning publisher tech stacks with proprietary systems.
• Act as the final escalation point for critical technical bugs, delivery discrepancies, and high-priority system failures.
• Partner with Product and Engineering to convert publisher feedback and technical pain points into roadmap-ready actions.
• Lead, mentor, and scale Technical Account Managers (TAMs) and create standardized playbooks for onboarding and troubleshooting.

Requirements

• 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a people-management or formal leadership capacity.
• Fluent English with the ability to clearly communicate complex technical concepts to executive stakeholders and engineering teams.
• Strong analytical skills with SQL for database querying and advanced analytics using Excel and similar tools.
• Technical literacy in HTML and JavaScript (or a similar scripting language), plus understanding of web architecture and system communication.
• Working knowledge of HTTP REST endpoints and ability to diagnose failures in API-driven environments.

Nice to have

• German fluency for collaboration across the Hamburg HQ and the wider DACH region.
• Experience with Java, Kotlin, or Swift, or building and deploying your own applications.
• Deep knowledge of the mobile ad tech landscape, including SDK integrations and current best practices.

Culture & Benefits

• Mission-driven environment focused on building an inspiring workplace for high-impact execution.
• Opportunity to lead and scale a team of Technical Account Managers.
• Standardized onboarding and troubleshooting playbooks to support consistent partner experience.
• Global publisher base and cross-functional collaboration with Product and Engineering.