Accounting Client & Product Support (Fintech)

TL;DR

Accounting Client & Product Support Specialist (Fintech): Supporting customers with billing, invoicing, and account reconciliation within a financial services environment with an accent on accounts receivable management and dispute resolution. Focus on analyzing large data sets, managing delinquent accounts, and maintaining long-term customer relationships.

Location: Hybrid. Must be based in or work out of one of the following offices: Monett, MO; Allen, TX; Lenexa, KS; or Springfield, MO. Requires office attendance 1 time per week for meetings.

Salary: $48,000 - $60,000

Company

A technology company providing innovative financial services and digital banking solutions to community banks and credit unions.

What you will do

• Support customers with billing, invoicing, and account reconciliation inquiries.
• Review unpaid invoices, investigate discrepancies, and resolve disputed balances.
• Develop, implement, and maintain systems and policies for collections management.
• Interact with internal and external customers via phone and email to resolve accounts receivable questions.
• Manage the resolution of billing issues and research delinquent or escalated accounts.
• Maintain accurate accounts receivable records and assist less experienced peers.

Requirements

• Minimum 4 years of experience within a financial institution.
• Professional experience in Accounting and/or Finance.
• Proven experience in a customer-facing role.
• Intermediate Excel proficiency (pivot tables, formulas, filtering).
• Ability to work core hours 9am-3pm CST and support phone queues 1 day a week from 8am-5pm CST.
• Ability to travel up to 10% for meetings, trainings, or conferences.

Nice to have

• Associate degree.
• Strong math and reasoning skills.
• Knowledge of credit management principles and practices.
• Experience monitoring customer accounts to ensure timely payment.

Culture & Benefits

• Culture driven by the motto: "Do the right thing, do whatever it takes, and have fun."
• Comprehensive benefits packages supporting physical, mental, and financial health.
• Inclusive environment with a commitment to sustainability and community impact.
• Collaborative workplace focused on technology modernization in the financial sector.