Client Services Manager (Olympics & Paralympics)

TL;DR

Client Services Manager (Ticketing): Managing the relationship and ticketing execution for the LA28 Olympics and Paralympics with an accent on event configuration and client support. Focus on resolving high-impact technical issues during live events and ensuring financial and operational integrity of ticket sales.

Location: Onsite in Los Angeles, CA. Employer does not offer work visa sponsorship.

Salary: $80,000–$105,000

Company

hirify.global is a premier ticketing platform and subsidiary of AEG, serving thousands of venues and events globally.

What you will do

• Manage the relationship with the LA28 client and ticketing venue partners to deliver seamless fan experiences.
• Own event configuration and execution for complex, high-profile multi-venue and multi-sport environments.
• Act as a subject matter expert for hirify.global products, influencing improvements based on client needs and usage.
• Lead the resolution of high-impact issues during live Olympic onsales to protect revenue and fan experience.
• Oversee high-volume support requests and communicate critical system updates to clients and internal teams.
• Manage team performance, setting productivity, quality, and service standards.

Requirements

• BA/BS Degree.
• 4-6 years of experience in live event ticketing and event programming.
• 4-6 years of experience leading a high-functioning customer service team.
• Proven ability to solve problems and make decisions in high-pressure environments.
• Must be authorized to work in the US without sponsorship.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance available from the first day of employment.
• 401k plan with a current employer match of 3%.
• Paid holidays, vacation, and sick time.
• Parental leave, flexible spending, and health savings account options.
• Opportunities for learning and professional growth through training and education reimbursement.