Technical Support Engineer (Fintech)

Location: Singapore — Hybrid

Company

hirify.global builds blockchain infrastructure for tokenizing, custodying, trading, and settling assets for financial institutions.

What you will do

• Design and evolve scalable support operations with leadership and cross-functional teams.
• Collaborate with Solutions Engineering on technical onboarding for enterprise financial-services and technology clients.
• Monitor platform activity, identify recurring issues, and partner with engineering, infrastructure, and product teams on proactive resolutions.
• Automate manual support workflows and document scalable processes and best practices.
• Investigate trade discrepancies, support asset movement, and monitor trade execution quality with Asset and Brokerage Operations teams.
• Build strategic relationships with institutional clients and lead post-incident reviews.

Requirements

• 2–3+ years of experience in technical support or customer-facing engineering, preferably in fintech or a high-growth technology company.
• Ability to prioritize independently and build structure in environments with limited existing processes.
• Experience collaborating with engineers, product managers, and enterprise or institutional clients.
• Strong troubleshooting, documentation, and incident management skills, with working knowledge of cloud platforms, APIs, and fintech compliance requirements.
• Experience with brokerage or trading operations, including trade lifecycle support, asset movement, or execution issue resolution.
• Exposure to trade investigations, execution quality monitoring, or liquidity operations in financial services or crypto.

Nice to have

• Hands-on experience with blockchain, crypto, or digital asset platforms.

Culture & Benefits

• Collaborative, cross-functional environment involving support, engineering, product, compliance, and operations.
• Work focused on improving customer experience and scaling support for rapid growth.
• Hybrid work arrangement in Singapore.