Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Supporting brokerage clients and internal teams by resolving technical issues and architecting scalable support processes with an accent on trade execution quality, API troubleshooting, and client onboarding. Focus on automating manual workflows, monitoring platform activity to preempt issues, and collaborating with Product and Engineering to improve user experience.

Location: Remote (Must be based in Singapore)

Salary: SGD 173,990 – SGD 199,000

Company

hirify.global is a blockchain infrastructure company that tokenizes, custodies, trades, and settles assets for leading financial institutions.

What you will do

• Design and evolve support operations to anticipate customer needs and improve service standards.
• Partner with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients.
• Monitor platform activity and collaborate with developers to solve pain points before they impact clients.
• Build automations for manual, repetitive workflows to increase team efficiency.
• Investigate trade discrepancies and monitor execution quality for brokerage clients in collaboration with Operations teams.
• Conduct post-incident reviews to codify best practices and scale support for rapid growth.

Requirements

• Must be based in Singapore.
• 2-3+ years in technical support or customer-facing engineering, preferably in fast-paced fintech or high-growth tech.
• Experience collaborating with engineers, product managers, and institutional clients.
• Proficiency in troubleshooting, documentation, and incident management with knowledge of cloud platforms and APIs.
• Background in brokerage or trading operations, including trade lifecycle support and asset movement.
• Ability to operate independently in environments with limited process and prioritize tasks effectively.

Nice to have

• Hands-on experience with blockchain, crypto, or digital asset platforms.

Culture & Benefits

• Highly collaborative, cross-functional team environment.
• Opportunity to shape the definition of support at a scaling company.
• Competitive base salary with equity and bonus opportunities.
• Direct impact on transforming global financial infrastructure.