Customer Growth Specialist (SaaS)

TL;DR

Customer Growth Specialist (SaaS): Driving customer revenue through outbound engagement campaigns focused on activation, subscription conversion, and renewal recovery with an accent on consumer SaaS revenue and retention. Focus on executing outbound outreach, recovering lapsed subscriptions, and optimizing conversion funnels through experimentation.

Location: Remote (USA)

Compensation: $20.00 - $28.00 / hour

Company

hirify.global builds technology to help families manage everyday routines and navigate life's biggest transitions through brands like OurFamilyWizard and Cozi.

What you will do

• Drive customer revenue via outbound calls and emails focused on activation, subscription conversion, and renewal recovery.
• Assist parents with account setup and demonstrate the platform's value to increase adoption.
• Contact recently lapsed customers to support renewals and recover missed payments.
• Maintain consistent outbound volume and meet performance goals for contact and conversion rates.
• Collaborate with Sales, Marketing, and Product teams to improve the overall customer journey.
• Support ongoing experimentation by testing new scripts, email sequences, and outreach workflows.

Requirements

• Must be based in the USA.
• 1+ years of experience in outbound sales, customer retention, inside sales, or call center environments.
• Proven ability to meet or exceed activity and conversion goals.
• Strong verbal communication and active listening skills for professional phone interactions.
• Ability to handle high outbound call volumes with empathy and resilience.
• Proficiency in navigating multiple systems and documenting customer interactions accurately.

Nice to have

• Experience in SaaS or subscription services.
• Experience working in sensitive or emotionally nuanced customer situations.

Culture & Benefits

• Purpose-driven work environment focused on redefining family technology.
• Culture rooted in accountability, curiosity, and collaboration.
• Blend of established market presence (20+ years) with startup energy.
• People-first approach that values diverse perspectives and thoughtful problem-solving.

Hiring process

• HR Interview.
• Hiring Manager Zoom Interview.
• Team Interview.