Customer Success Manager

TL;DR

Customer Success Manager (Fintech/SaaS): Managing client relationships and ensuring successful adoption of cloud-based spend management solutions with an accent on customer retention and value realization. Focus on driving product engagement, solving complex client challenges, and collaborating with cross-functional teams to support finance transformation.

Location: Must be based in Tunis (Hybrid)

Company

hirify.global is a global leader in cloud-based spend management solutions, leveraging AI to simplify accounts payable and financial processes for thousands of organizations worldwide.

What you will do

• Build and maintain strong, long-term relationships with a portfolio of clients.
• Ensure successful onboarding and ongoing adoption of hirify.global spend management solutions.
• Identify opportunities for growth and expansion within existing accounts.
• Collaborate with internal teams to resolve customer issues and provide feedback for product improvements.
• Monitor customer health metrics and proactively address potential churn risks.
• Act as a trusted advisor to finance teams, helping them optimize their spend management processes.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Strong understanding of SaaS business models and customer lifecycle management.
• Excellent communication and interpersonal skills for building professional relationships.
• Ability to work in a hybrid environment based in Tunis.
• Analytical mindset with the ability to translate customer needs into actionable solutions.

Culture & Benefits

• Collaborative and meritocratic work culture that values diverse perspectives.
• Supportive leadership focused on professional development and career growth.
• Opportunity to work with cutting-edge AI technology in the finance sector.
• Commitment to work-life balance and employee well-being.
• Global community where curiosity and innovation are celebrated.