Technical Support Specialist (iGaming)

TL;DR

Technical Support Specialist (iGaming): Providing first-line technical support and processing customer requests for the hirify.global Casino Platform with an accent on initial issue analysis and operational system maintenance. Focus on collaborating with cross-functional teams to ensure stable system performance and efficient resolution of technical incidents.

Location: Must be based in Georgia, Poland, or Serbia

Company

A leading provider of secure, high-quality iGaming platform solutions for clients worldwide.

What you will do

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Review and make basic updates to configuration files using GitLab.
• Collaborate with Product, Development, QA, and Risk teams to resolve incidents.
• Maintain accurate ticket updates and documentation.
• Prioritize tasks based on business risk and requirements.

Requirements

• Higher or incomplete higher education, preferably in a technical field.
• Experience with monitoring and logging tools like Datadog, Grafana, Sentry, or ELK/Kibana.
• Basic knowledge of HTML and CSS.
• Working proficiency in English.
• Working proficiency in Russian.

Nice to have

• Familiarity with GitLab CI/CD pipelines.
• Familiarity with APIs.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Opportunities for upskilling, internal workshops, and professional conferences.