Customer Technical Solution Engineer (IoT)

TL;DR

Customer Technical Solution Engineer (IoT): Managing and resolving complex technical issues for enterprise B2B healthcare customers with an accent on network infrastructure and IoT device behavior. Focus on diagnosing VLAN/DHCP/DNS failures, supporting field deployments, and bridging the gap between hospital IT teams and internal engineering.

Location: Hybrid — Kraków office, 3 days/week onsite. Occasional travel to EU customer sites is required.

Company

hirify.global builds an AI-powered platform for hospital care operations using RTLS and deep EHR integration to automate clinical workflows.

What you will do

• Act as the primary technical contact for enterprise B2B customers, managing issues from triage to verified closure.
• Diagnose and resolve complex network infrastructure failures involving VLANs, DHCP, DNS, and firewall rules.
• Provide real-time remote and occasional on-site technical support for Professional Services during customer deployments.
• Develop runbooks and knowledge base articles using AI tools to reduce recurring technical issues.
• Collaborate with engineering by providing precise reproduction steps, network diagrams, and log captures.
• Participate in a 24/7 on-call rotation for priority incidents.

Requirements

• 5+ years in a customer-facing technical role (Solutions/Field/Technical Account Engineer) supporting B2B customers.
• Hands-on expertise in enterprise networking (Cisco, Aruba) and troubleshooting IoT hardware in production.
• Proven ability to lead technical conversations with IT directors and network administrators.
• Experience with Zendesk or equivalent ticketing systems and SLA ownership.
• Basic scripting skills (Python/Bash) and proficiency in reading logs and dashboards.
• English: Strong written and verbal proficiency required.

Nice to have

• Experience with BLE, RTLS, or IoT deployments in healthcare environments.
• Familiarity with SSO/IdP (Okta, Azure AD), REST APIs, and Postman.
• Experience with monitoring tools like Grafana or Kibana.
• Awareness of HIPAA compliance in software and data contexts.

Culture & Benefits

• Hybrid work model with 3 days onsite in Kraków.
• Competitive salary and ESOP.
• Private medical care and cafeteria benefits.
• Flat structure with a no-ego culture and direct access to engineering and product teams.
• Rotating weekly shifts (09:00–17:00 and 14:00–22:00).