Team Lead Of Account Experts (Chinese Speaking)

TL;DR

Team Lead of Account Experts (Customer Success): Leading and coaching a team of account experts while overseeing the Chinese-speaking book of business with an accent on customer health, retention, and strategic client success. Focus on driving CS strategy into daily execution, managing churn risks, and ensuring APAC merchants achieve growth through hirify.global.

Location: Must be based in Lithuania or Poland (Hybrid/Remote)

Salary: Starting from €2,800/month + commission

Company

hirify.global is a product-led SaaS company providing an omnichannel marketing automation platform for ecommerce businesses.

What you will do

• Lead, coach, and develop a team of Account Experts.
• Oversee the Chinese-speaking book of business, ensuring customer health and retention.
• Monitor churn risks, adoption, and overall account performance.
• Support the team with complex, high-value, or at-risk customer accounts.
• Drive consistency in customer communication, account planning, and QBRs.
• Share customer insights, trends, and feedback with the broader Customer Success team.

Requirements

• Fluency in English and Chinese required.
• 2+ years of experience in Customer Success, Account Management, or SaaS.
• Experience leading, mentoring, or coaching others.
• Strong understanding of digital marketing metrics and customer success best practices.
• Ability to work with data and make data-informed decisions.
• Must be based in Lithuania or Poland.

Culture & Benefits

• Unlimited learning budget for self-improvement.
• Private health insurance and unlimited access to psychotherapy.
• Flexible working hours and remote work possibilities.
• Workstation budget of €420.
• Attractive workations and team-building events.
• Personalized work anniversary gifts.