Sr. UX Researcher (Cybersecurity)

TL;DR

Sr. UX Researcher (Cybersecurity): Leading research initiatives for enterprise password and secrets management solutions with an accent on translating user insights into strategic product recommendations. Focus on optimizing complex B2B administrative workflows and driving evidence-based roadmap prioritization.

Location: Remote (Must be based in Canada)

Company

A product team specializing in high-impact enterprise security solutions for password and secrets management.

What you will do

• Lead UX research initiatives for password and secrets management, serving as the primary advocate for customer needs.
• Identify and investigate high-impact usability challenges affecting administrator and end-user workflows.
• Conduct end-to-end qualitative and quantitative research using various methodologies to solve business questions.
• Deliver actionable insights that directly influence product strategy, roadmap planning, and feature prioritization.
• Collaborate with Product Managers, Designers, and Engineers to define problems and validate solutions.
• Synthesize complex data into clear narratives to drive alignment across cross-functional teams.

Requirements

• 5–10 years of UX research experience supporting complex enterprise, B2B, or SaaS products.
• Proven success influencing product decisions and strategy through evidence-based customer insights.
• Proficiency in qualitative and quantitative research (interviews, usability testing, surveys, data analysis).
• Must be based in Canada.
• Familiarity with cybersecurity domains such as credential lifecycle or access control workflows.
• Experience leveraging AI-assisted research tools to improve efficiency.

Culture & Benefits

• Competitive compensation package.
• Flexible and supportive remote work environment.
• High level of ownership and significant influence over product direction.
• Opportunities for professional growth, learning, and career development.
• Inclusive and diverse workplace committed to equity and belonging.