Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sale engagement, retention, and growth for SMB clients in the hospitality sector with an accent on driving revenue and maximizing product value. Focus on analyzing performance metrics, negotiating contract renewals, and fostering long-term client partnerships.

Company

hirify.global is an all-in-one platform helping hospitality businesses worldwide automate, optimize, and scale their operations.

What you will do

• Manage post-sale engagement, retention, growth, and renewals for SMB customers.
• Analyze customer performance metrics to identify growth opportunities and present value-adding solutions.
• Act as a trusted advisor, educating clients on product benefits and industry best practices.
• Collaborate with Sales, Implementation, Finance, and Support teams to ensure seamless service delivery.
• Stay updated on new product features, enhancements, and industry trends.

Requirements

• 2+ years of account management experience in complex SaaS software.
• Fluent English and French are required.
• Proven track record of meeting sales quotas, negotiating contracts, and closing deals to drive revenue.
• Demonstrated expertise in client retention strategies and partnership development.
• Familiarity with CRM software, preferably Salesforce.

Nice to have

• Additional language proficiency.
• Experience in the hospitality or property management industry.

Culture & Benefits

• Opportunity to work in a dynamic, global, and impact-driven environment.
• Fast-growing startup culture with a worldwide team.
• Commitment to equal opportunity employment.