Customer Success Manager (SaaS)

Location: Hungary, with work from a modern office in central Budapest

Company

hirify.global is a fast-growing international SaaS company whose platform helps service businesses accept online bookings, automate operations, and grow revenue.

What you will do

• Manage and develop relationships with an active client base.
• Identify customer needs and help clients get more value from the hirify.global platform.
• Handle cancellations and challenging customer situations, communicating the value of continued cooperation and supporting retention.
• Consult clients on additional hirify.global products and identify relevant growth opportunities.
• Negotiate and close service agreements.
• Maintain accurate customer documentation and activity reports in the CRM.

Requirements

• At least 6 months of experience in customer service, Customer Success, Account Management, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong computer literacy and the ability to quickly learn a complex IT product.
• Ability to prioritize, multitask, and manage multiple clients effectively.
• Experience working with CRM systems, a proactive attitude, and a results-oriented approach.
• English at B2+ level required.

Nice to have

• Experience with subscription-based services, advertising, or digital products.
• Russian and/or Ukrainian language skills.

Culture & Benefits

• Official employment in Hungary.
• Competitive compensation and professional growth opportunities.
• International team working across five countries with customers in 81 countries.
• 5/2 work schedule with the option to arrange alternative days off.
• Working hours from 09:00–18:00 or 10:00–19:00.
• Birthday day off and a flexible public holiday policy.