Technical Customer Success Manager (Cybersecurity)

TL;DR

Technical Customer Success Manager (Cybersecurity): Driving product adoption and ensuring value realization for customers of a developer-first security platform with an accent on technical troubleshooting and workflow optimization. Focus on preventing churn, managing complex technical escalations, and bridging the gap between customer needs and product development.

Location: Ghent, Belgium

Company

A fast-growing, well-funded startup building developer-first security products to replace legacy tools and enable self-securing software.

What you will do

• Engage with at-risk accounts to prevent churn and ensure long-term retention.
• Drive product adoption and maximize value realization for new and existing clients.
• Debug and resolve complex technical workflow issues for customers.
• Lead onboarding and deployment processes for new client teams.
• Deliver training sessions to ensure teams effectively utilize the platform.
• Act as a feedback loop by sharing customer insights with the product team.

Requirements

• Medior profile with prior experience in technical support or technical account management.
• Tech-savvy with the ability to investigate and debug technical workflows.
• Strong communication skills and a proactive, get-stuff-done attitude.
• Ability to work independently and manage multiple priorities.
• English proficiency required.

Culture & Benefits

• High-impact role within a fast-growing, well-funded company.
• Open and informal atmosphere with a focus on company values.
• Flexibility in working hours.
• Opportunity for rapid growth in responsibility.