Sr. Director of Training & Support (SaaS)

TL;DR

Sr. Director of Training & Support (SaaS): Leading the post-sale enablement experience, including technical support and scalable customer education, with an accent on organization design and customer lifecycle optimization. Focus on building role-based learning paths, reducing implementation time, and translating customer insights into product improvements.

Location: Remote (United States)

Company

hirify.global is a VC-backed startup transforming the design and construction of new homes through a specialized software platform.

What you will do

• Lead the overall Support and Training strategy, including organization design, escalation paths, and coverage models.
• Recruit and manage a high-performing team of training and support professionals.
• Partner with Product and Engineering teams to advocate for the customer and drive platform improvements.
• Design and implement onboarding programs to reduce implementation time and increase early adoption.
• Develop role-based learning paths and enablement campaigns for various user levels.

Requirements

• 10+ years of experience in Support, Training, or Customer Education within the SaaS/technology sector.
• 5+ years of experience leading teams.
• Strong expertise in B2B SaaS delivery models and customer lifecycle management.
• Hands-on experience with LMS and e-learning tools.
• Proven track record of building certification and credentialing programs.
• Must be based in the United States.

Nice to have

• Experience or passion for AEC (Architecture, Engineering, Construction) tech or Homebuilding.

Culture & Benefits

• Remote-first culture with flexible working hours.
• Competitive salary and significant equity options.
• Comprehensive medical, dental, and vision coverage.
• Unlimited PTO and meaningful maternity/paternity leave.
• 401K plans and a stipend for home office setup.