Manager of Customer Success (Cybersecurity)

TL;DR

Manager of Customer Success (Cybersecurity): Leading a team of technical advisors to drive customer value realization and business growth for enterprise cybersecurity clients with an accent on technical engagement excellence and scalable engagement models. Focus on managing high-impact technical escalations, architecting success frameworks, and aligning platform capabilities with customer security KPIs.

Location: Must be local to the Tampa Bay area of Florida (Hybrid: 1-2 days in office)

Salary: $150k + Bonus

Company

ThreatDown, a corporate business unit of hirify.global, provides cybersecurity solutions that protect growing businesses from ransomware, malware, and AI-powered attacks.

What you will do

• Lead and develop a team of technical advisors focusing on post-sale success for strategic and channel accounts.
• Implement outcome-based success strategies aligning platform capabilities with customer security goals and KPIs.
• Oversee strategic account planning and build executive relationships to drive renewals and expansions.
• Act as a senior escalation leader for high-impact issues, collaborating with Support, Product, and Engineering.
• Define and track success metrics for engagement and adoption to refine team processes and forecast capacity.
• Advocate for customer needs to influence internal product roadmaps and prioritization.

Requirements

• Must be based in the Tampa Bay area of Florida.
• 2+ years of experience managing high-performing technical success or account teams.
• 5+ years of experience in a customer success role within the cybersecurity industry.
• Deep knowledge of cybersecurity principles, including EDR, XDR, MDR, and SIEM.
• Proficiency with tools such as Salesforce, Gainsight, Jira, and Zendesk.
• Ability to connect technical engagement with tangible business outcomes.

Nice to have

• Experience building or scaling a Customer Success function.
• Background working with MSPs or channel partners.
• Security certifications such as CISSP, Security+, or SANS.
• Experience supporting global or distributed teams.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• 401k with employer matching for US employees.
• Employee Referral Bonus Program and wellness programs.
• Comprehensive Time Off policy.
• Opportunity to work in a high-growth environment focused on innovation and resilience.