Client Success Manager - Enterprise Accounts (A2P SMS)

Location: Worldwide, remote; working hours aligned with GMT to GMT+4

Company

hirify.global is an international telecommunications company focused on secure and scalable A2P messaging between businesses and their customers.

What you will do

• Manage a portfolio of enterprise clients across global markets and ensure high service quality and client satisfaction.
• Own renewals, upselling, and expansion opportunities within existing accounts.
• Serve as the primary contact for enterprise client matters and coordinate with internal teams.
• Monitor client performance, analyze traffic trends, and identify optimization and revenue growth opportunities.
• Work with Operations, Carrier, and Finance teams to resolve issues promptly.
• Maintain accurate client data, activity logs, and reporting in the CRM.

Requirements

• Minimum 4 years of experience in the A2P messaging industry, including at least 2 years managing enterprise client accounts.
• Deep A2P SMS account management or customer success management experience is required.
• Experience building and maintaining relationships with enterprise clients.
• Strong understanding of A2P SMS products, delivery flows, and traffic analytics.
• Excellent communication, problem-solving, analytical, and organizational skills.
• Proficiency in English is required.

Culture & Benefits

• Remote work with global exposure and collaboration opportunities.
• Competitive compensation.
• Fast-paced, high-energy work environment.
• Collaborative team focused on measurable impact in the messaging industry.
• Opportunity to influence the company and the wider A2P messaging ecosystem.