Scaled Customer Success Manager (CRM)

Location: Hybrid in New York or San Francisco, with attendance at a hub office three days per week.

Compensation: $125K–$165K annual on-target earnings, structured as 80% base and 20% variable; equity offered.

Company

hirify.global is a CRM for agentic revenue that helps go-to-market teams understand customers, automate workflows, and build tailored revenue processes.

What you will do

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
• Balance proactive one-to-many programs with targeted customer engagements across a broad portfolio.
• Build and improve webinars, office hours, CRM clinics, and other repeatable initiatives.
• Use customer data and product insights to identify customer health, risks, and opportunities.
• Design automations and workflows that improve the customer experience and help Customer Success scale.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing.

Requirements

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
• Experience coaching customers on how to get the most from a complex software product.
• Demonstrated success building scalable customer success programs and strong customer relationships.
• Data-driven approach to identifying customer needs, prioritizing work, and improving outcomes.
• Experience at an early- or growth-stage startup.
• Builder mindset focused on creating repeatable solutions and scaling Customer Success.

Culture & Benefits

• Work from a New York or San Francisco hub office three days per week.
• Join a team focused on complex technical challenges, high-quality execution, and customer experience.
• Equity is included in the compensation package.

Hiring process

• Talent introduction and hiring manager interview.
• Solutioning exercise followed by three focused conversations with key stakeholders.
• Executive leadership conversation, references, and offer.