Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing expert-level support and proactive solutions for hirify.global's AI-driven fraud prevention platform with an accent on data analysis, API troubleshooting, and customer education. Focus on resolving complex analytical inquiries, implementing automation, and bridging the gap between technical model decisions and merchant business requirements.

Location: Must be based in Singapore (Hybrid: 3 days per week in-office required).

Company

hirify.global is a leading trust and fraud prevention platform for digital commerce, utilizing a massive identity dataset to help global brands block fraud and accelerate revenue.

What you will do

• Analyze online transaction data to explain AI model decisions to merchants in clear business terms.
• Partner with the Analytics team to improve model precision based on direct customer feedback.
• Educate customers on the Policy Builder product and assist in maintaining merchant-specific business rules.
• Draft and publish knowledge base content to facilitate customer self-service.
• Perform proactive outreach regarding integration health and analytical observations.
• Support internal teams by equipping them to handle complex analytical and business queries.

Requirements

• 3+ years of experience in data analytics support within SaaS, software, or FinTech environments.
• Strong bilingual proficiency in English and Japanese is required.
• Working knowledge of SQL, APIs, and JavaScript.
• Proven ability to independently diagnose and resolve complex analytical issues.
• Exceptional communication skills with the ability to explain technical concepts to diverse audiences.
• Proactive, customer-first mindset with strong organizational and prioritization skills.

Nice to have

• Additional language capabilities in Korean or Mandarin.

Culture & Benefits

• Competitive salary and bonus plan.
• Private health insurance including vision and dental coverage.
• Generous PTO policy.
• Half-day Fridays every week.
• Hybrid work model fostering in-person collaboration and professional growth.