Plus
Включить Plus
Назад
Company hidden
4 дня назад

Customer Success & Enterprise Support (AI)

140 000 - 165 000$
Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Customer Success & Enterprise Support (AI): Managing a book of Japan-headquartered Enterprise accounts and serving as the senior technical escalation point for APAC support with an accent on onboarding, adoption, and complex technical troubleshooting. Focus on driving enterprise-level satisfaction, resolving deep technical issues involving APIs and SSO, and localizing knowledge bases for the Japanese market.

Location: Hybrid in Tokyo, Japan

Compensation: $140K – $165K (Note: USD ranges apply to US; international salaries are market-based)

Company

hirify.global is an AI-powered answer engine used to solve billions of queries every month, building accurate and trustworthy AI for global users and organizations.

What you will do

  • Manage Japan-headquartered Enterprise accounts end-to-end, focusing on onboarding, adoption, retention, and growth.
  • Act as the senior technical escalation point and "last line of defense" for complex APAC support issues.
  • Diagnose and resolve high-level technical product questions via tickets, Slack, and calls.
  • Partner with Product, Engineering, and Localization teams to influence regional product strategy and decisions.
  • Localize knowledge base articles and ensure terminology consistency with product UI.
  • Build and maintain durable executive relationships with stakeholders from ICs to C-level.

Requirements

  • Fluency in English and Japanese is a must, including technical writing proficiency in Japanese.
  • Must be based in Tokyo (Hybrid work model).
  • 3+ years of experience in B2B/SaaS customer support, ideally as a senior or escalation engineer.
  • 3+ years in customer-facing roles (Customer Success or Account Management) with experience engaging senior management.
  • Hands-on experience prompting LLMs and a solid understanding of AI fundamentals (tokens, context windows, embeddings).
  • Ability to translate complex technical concepts (APIs, SSO/SAML, cloud integrations) for non-technical stakeholders.

Nice to have

  • Business or fluent-level proficiency in Korean or Mandarin Chinese.

Culture & Benefits

  • Comprehensive benefits program tailored to the region of residence.
  • Equity offers.
  • Opportunity to operate as the in-region anchor for a high-growth US-headquartered AI company.
  • Collaborative environment working across Product, Engineering, and Sales teams.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →