Senior Technical Support Engineer (Pega)

TL;DR

Senior Technical Support Engineer (Pega): Providing technical support and guidance for enterprise clients in Japan with an accent on triage, case resolution, and professional client communication. Focus on diagnosing complex application issues, maintaining SLA adherence, and mastering Pega technologies.

Location: Must be based in Japan

Company

hirify.global is a global leader in providing AI-powered decisioning and workflow automation software for large enterprises.

What you will do

• Resolve technical cases for prominent Japanese enterprises across development, staging, and production environments.
• Manage cases end-to-end, including log gathering, documentation, and maintaining timely client communication.
• Collaborate with global colleagues to remove blockers and ensure adherence to SLA standards.
• Leverage AI tools and automation to improve diagnostics and case resolution efficiency.
• Work towards achieving the Pega Certified System Architect (CSA) certification.
• Handle staggered shifts, on-call duties, and weekend coverage as required.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline.
• Up to 2 years of experience in technical support or software development (fresh graduates are welcome).
• High-level proficiency in Japanese (JLPT N1 preferred) and business-level English are mandatory.
• Familiarity with Core Java/JEE or a strong interest in obtaining Pega certification.
• Foundational understanding of troubleshooting and debugging in enterprise software environments.
• Analytical mindset with the ability to contribute to root cause documentation.

Culture & Benefits

• Continuous learning and professional development opportunities.
• Inclusive, agile, and flexible work environment.
• Competitive global benefits program including pay and bonus incentives.
• Employee equity in the company.