Enterprise Implementation Program Manager (SaaS)

TL;DR

Enterprise Implementation Program Manager (SaaS): Orchestrating the end-to-end implementation lifecycle for large-scale enterprise deployments with an accent on cross-functional coordination and risk mitigation. Focus on designing the enterprise implementation playbook, managing complex stakeholder alignment, and ensuring rapid time-to-value for strategic customers.

Location: Remote (Must be based in the United States)

Company

hirify.global provides advanced workforce monitoring, insider risk management, and data loss prevention (DLP) solutions for enterprise organizations.

What you will do

• Own the end-to-end implementation lifecycle for strategic enterprise accounts from contract signature to first value validation.
• Develop and manage master project plans, including phased rollouts, milestone definitions, dependency tracking, and RACI documentation.
• Coordinate across internal pods consisting of CSMs, TAMs, Support, and Engineering to ensure seamless delivery.
• Manage multi-stakeholder alignment on the customer side, coordinating between IT, Security, and executive sponsors.
• Build and maintain the enterprise implementation playbook, including templates, frameworks, and communication guides.
• Participate in late-stage sales for strategic deals to assess implementation complexity and set realistic expectations.

Requirements

• 5–8 years of experience in implementation or program management within B2B SaaS.
• At least 3 years of experience specifically focused on enterprise-tier customers ($100K+ ACV).
• Strong fundamentals in timeline management, dependency tracking, and risk mitigation.
• Must be based in the United States.
• Proven ability to lead through influence and communicate technical complexity to executive-level stakeholders.
• Comfort operating in a high-growth environment and designing processes from the ground up.

Nice to have

• Experience in endpoint security, insider risk, DLP, or workforce monitoring categories.
• Familiarity with on-premise or hybrid deployment models.
• Experience using CS/Support tooling such as ChurnZero, Intercom, or HubSpot.
• Background in pre-sales engagement or solution scoping.

Hiring process

• All roles require reference and background checks.