Head of Quality and Operational Excellence (Fintech)

TL;DR

Head of Quality and Operational Excellence (Fintech): Defining and executing the strategic direction for operational excellence at hirify.global Kenya with an accent on quality assurance, compliance, and capability development. Focus on building preventive controls, driving organizational transformation, and positioning quality as a business enabler across cross-functional teams.

Location: Must be based in Nairobi, Kenya

Company

hirify.global is a rapidly growing fintech company serving over 7 million customers across Africa by unlocking credit for the unbanked.

What you will do

• Define and execute the strategic roadmap for Quality & Operational Excellence aligned with business objectives.
• Lead and develop a three-pillar leadership team covering QA & Compliance, Training, and Process Excellence.
• Build strategic partnerships with operational department heads to drive accountability and performance.
• Maintain robust governance frameworks, audit protocols, and quality standards across all channels.
• Monitor department performance against KPIs and provide executive reporting to senior leadership.
• Lead organizational change initiatives to embed a culture of continuous improvement and preventive thinking.

Requirements

• Bachelor's degree in Business, Operations, or related field (MBA or Master's preferred).
• 8+ years of progressive leadership experience in quality assurance or operations management.
• 5+ years of senior people leadership experience managing managers and multi-functional teams.
• Deep expertise in quality management frameworks, audit methodologies, and process improvement disciplines.
• Proven ability to operate independently at a senior level and influence C-suite stakeholders.
• Strong understanding of operational risk management, internal controls, and compliance requirements.

Nice to have

• Formal certification in Lean or Six Sigma (Green Belt or higher).
• Experience in telecommunications, retail, or BPO environments.

Culture & Benefits

• Commitment to diverse and inclusive hiring practices.
• Focus on professional development through coaching and training programs.
• Supportive environment with family-friendly policies and flexibility.
• Opportunity to work at a high-impact, fast-growing company recognized by the Financial Times.