Head Of Collections (Fintech)

TL;DR

Head Of Collections (Fintech): Lead and optimize collections performance including cash collected, arrears, roll-rates, and recovery economics with an accent on multi-horizon collections strategy and data-driven decision making. Focus on building leadership bench strength, cross-functional influence, and balancing collections outcomes with long-term customer value.

Location: On-site in Lagos, Nigeria

Company

hirify.global is a pioneering mobile banking institution focused on credit and financial services for emerging markets, primarily operating in Nigeria with a multicultural team from over 27 nationalities.

What you will do

• Own collections outcomes including cash collected, arrears, roll-rates, and recovery economics.
• Design and execute multi-horizon collections strategies with segmentation and experimentation frameworks.
• Use data and partner with Risk and Data Science teams to optimize roll-rates and treatment effectiveness.
• Build and develop a high-caliber leadership bench within Collections.
• Influence cross-functional teams including Product, Risk, Tech, and CX to improve collections performance.
• Balance collections effectiveness with maintaining long-term customer value and reducing escalations.

Requirements

• Location: Must be able to work on-site in Lagos, Nigeria.
• Minimum first degree in any related field.
• At least 8 years of proven collections experience with senior leadership in lending, fintech, or credit-led businesses.
• Proven track record of materially improving collections performance in data-rich, fast-moving environments.
• Strong ownership mindset, proactive and commercially minded with ability to challenge leadership.

Culture & Benefits

• Private health insurance and pension plan.
• Paid time off and training & development opportunities.
• Hybrid work model (note: role is onsite).

Hiring process

• Screening interview with Talent Acquisition team member.
• Technical interview with Global Head of Operations.
• Final interview with Chief Credit Officer.