Operations Manager (Gaming)

TL;DR

Operations Manager (Gaming): Leading daily operations in a lottery fulfillment center with an accent on ticket order processing and facility management. Focus on optimizing operational efficiency, mentoring team members, and ensuring compliance in a high-growth regulated environment.

Location: Onsite in North Andover, MA, USA

Company

hirify.global is a publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Lead daily fulfillment center operations, including the oversight of lottery ticket order processing.
• Train, mentor, and support professional development for team members to enhance performance.
• Establish a best practice framework and standard operating procedures (SOPs) for optimal efficiency.
• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives and maintenance.
• Execute cash balance reporting and collaborate with regional and senior management.

Requirements

• Bachelor's degree or equivalent experience.
• At least 3 years of operations and people management experience.
• Availability to support a continuous operation, including nights, weekends, and holidays.
• Proven ability to lead large-scale operations in fast-paced, high-growth environments.
• Strong experience in personnel management, including hiring, scheduling, and performance management.
• Proficiency in common software, specifically Microsoft Excel.

Culture & Benefits

• Opportunity to shape the future of Jackpocket, a rapidly growing digital lottery product.
• Support and guidance through the process of obtaining required state gaming licenses.
• Innovation-driven environment that embraces emerging technologies and AI.
• Commitment to equal opportunity and a diverse, inclusive workplace.