Workforce Management Manager (Retail)

TL;DR

Workforce Management Manager (Retail): Leading workforce planning and optimization for a national fulfillment network with an accent on staffing efficiency and operational scalability. Focus on developing forecasting models, monitoring real-time performance, and translating complex labor data into actionable strategic insights.

Location: Remote (US)

Company

hirify.global is a publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Develop short-term and long-term workforce forecasts based on demand trends, fulfillment volume, and seasonality.
• Design and execute optimization strategies across a multi-site national network to improve labor performance.
• Analyze workforce trends and labor cost modeling to inform strategic planning and business decisions.
• Monitor real-time operational performance, staffing adherence, and productivity to make dynamic labor adjustments.
• Translate complex operational data into clear insights and reporting for cross-functional stakeholders.
• Build and scale WFM processes, governance structures, and planning tools to support growth.

Requirements

• Bachelor's degree in Business, Economics, Operations Management, Analytics, or a related field.
• At least 5 years of experience in workforce management, labor planning, or operations analytics.
• Proven experience developing workforce forecasts and capacity plans.
• Proficiency with data visualization and analytics tools such as Tableau, Power BI, SQL, Python, or R.
• Strong stakeholder management skills with the ability to influence operational leaders.
• Must be authorized to work in the US and may be required to obtain a state gaming license.

Culture & Benefits

• Work for a fast-paced, innovation-driven technology company shaping the future of gaming.
• Inclusive environment committed to equal opportunity regardless of gender, race, or background.
• Supportive approach to applicants to overcome imposter syndrome.
• Exposure to emerging technologies and AI-driven operational improvements.