Senior Communications Manager (Customer Success)

TL;DR

Senior Communications Manager (Customer Success): Managing comprehensive communication strategies for the Customer Success organization with an accent on executive messaging, internal engagement, and cross-functional alignment. Focus on driving organizational transparency, supporting go-to-market narratives, and enhancing the visibility of CS impact across the company.

Location: Remote (US)

Salary: $125,000 - $135,000

Company

hirify.global is a pioneer in digital workforce security, providing attack simulation and training to secure both humans and AI agents against advanced threats.

What you will do

• Partner with the Chief of Staff to develop high-impact executive communications and leadership narratives.
• Own the internal communications strategy, calendar, and execution of CS All Hands meetings.
• Lead CS employee engagement initiatives, including culture programs and organizational connectivity.
• Develop content for CS-related components of events, offsites, and conferences.
• Drive internal storytelling to highlight the impact and progress of the Customer Success organization.
• Collaborate with Marketing and Product teams to execute targeted communications for existing customers.

Requirements

• 6–7+ years of professional experience in communications.
• Proven track record supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations.
• Direct experience working with revenue-generating teams and understanding their operating cadence.
• Proficiency with G Suite and communication platforms like Slack and LinkedIn.
• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Tuition and certification reimbursement programs.
• Adoption assistance and employee referral bonuses.
• Modern, high-tech, and collaborative work environment.
• Commitment to diversity and equal opportunity employment.