Technical Customer Success Manager (Conversational AI)

TL;DR

Technical Customer Success Manager (Conversational AI): Guiding customers through the entire lifecycle from discovery and implementation to measurable success with AI solutions with an accent on onboarding, solution configuration, and performance optimization. Focus on coordinating UAT, translating customer feedback into product recommendations, and driving long-term adoption of GenAI tools.

Location: Remote (Poland)

Company

hirify.global is a leading provider of GenAI and Conversational AI software specializing in automation for banking, insurance, and logistics industries.

What you will do

• Manage onboarding and implementation roadmaps to ensure a smooth start for new customers.
• Configure conversational AI bots, automation workflows, and integrations tailored to specific business objectives.
• Coordinate and oversee User Acceptance Testing (UAT) to ensure solution quality and standards.
• Continuously monitor bot performance and suggest optimizations to increase efficiency and ROI.
• Build long-term customer relationships and conduct regular business reviews to analyze performance.
• Translate customer feedback into concrete recommendations for the product and engineering teams.

Requirements

• Native-level Polish and strong English language skills.
• 3–5 years of experience in Customer Success, Project Management, or Technical Account Management, preferably in SaaS.
• Technical exposure to DevOps practices and on-premise deployments.
• Experience with automation workflows, bot development, system integrations, and QA testing.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.

Culture & Benefits

• Opportunity to work with cutting-edge conversational AI products used by leading enterprises.
• Diverse, global team environment that values collaboration and open feedback.
• High degree of ownership and autonomy to shape solutions and impact the product.
• Direct exposure to enterprise clients and real-world AI implementations.
• Opportunity to help build and grow the company's technical hub.