Partner Success Manager (EdTech)

TL;DR

Partner Success Manager (EdTech): Managing the full lifecycle of partner relationships from onboarding to renewal and growth with an accent on renewal attainment and pipeline generation. Focus on strategic discovery, risk mitigation, and driving product adoption within the EdTech sector.

Location: US-Remote (New Jersey)

Salary: $85K – $95K + $20K Commission

Company

hirify.global creates intuitive products that simplify learning and personal development, facilitating meaningful relationships and educational growth.

What you will do

• Manage the full partner lifecycle, including onboarding, adoption, renewal, and growth for an assigned book of business.
• Build trusted relationships with partner stakeholders to align organizational priorities and objectives.
• Execute actionable success plans based on structured discovery of partner goals and challenges.
• Collaborate with the Partner Sales Team to generate pipeline and advance non-renewal booking opportunities.
• Own the renewal forecast, track account health, and develop mitigation plans for at-risk accounts.
• Partner with Product, Support, and Marketing teams to optimize product adoption and the overall partner experience.

Requirements

• Location: Must be based in the United States
• 3+ years of experience in partner success, account management, or customer success, preferably in EdTech or SaaS.
• Proven track record of managing partner portfolios with direct accountability for retention and revenue KPIs.
• Strong operational skills and the ability to prioritize multiple accounts using data-informed insights.
• Technical proficiency with CRM tools (Salesforce) and knowledge of Learning Management Systems (LMS), LTI, and APIs.

Culture & Benefits

• Competitive compensation and participation in the company ownership program.
• Flexible work culture with remote, hybrid, and in-office options depending on the role.
• Generous time off, including an annual "Dim the Lights" recharge period in late December.
• Comprehensive wellness programs and mental health support.
• Professional development resources and tuition reimbursement.
• Inclusivity-rooted culture with an employee recognition program via Motivosity.