Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Ensuring measurable business impact and long-term value realization for a portfolio of high-value enterprise customers with an accent on executive alignment and structured account strategy. Focus on driving adoption benchmarks, leading executive-level conversations, and mitigating stakeholder risks.

Location: Hybrid in Toronto, Canada (expected in-office 3 days a week)

Salary: $116k – $160k annually

Company

hirify.global is an engagement tool designed to turn presentations into conversations through real-time interactivity and clear visualizations.

What you will do

• Drive measurable business impact by aligning product usage to customer outcomes and executive-level KPIs.
• Develop and maintain structured success plans focused on business metrics and adoption benchmarks.
• Lead executive-level conversations and workshops with senior stakeholders to articulate value and advise on best practices.
• Identify operational and stakeholder risk signals and drive mitigation plans in collaboration with Account Managers.
• Expand use cases and drive cross-departmental adoption by understanding internal customer workflows.
• Generate advocacy, strategic referrals, and testimonials to support long-term commercial growth.

Requirements

• 8+ years of experience in Enterprise SaaS Customer Success or strategic advisory.
• Proven track record managing complex, multi-stakeholder international accounts.
• Strong executive presence with experience advising VP-level and functional leaders.
• High business acumen, analytical thinking, and a disciplined approach to stakeholder mapping.
• Professional-level English proficiency.
• Excellent communication and facilitation skills.

Culture & Benefits

• Non-commission based salary model to foster collaboration and teamwork.
• Diverse and inclusive environment with a people-first culture.
• Access to a leadership program including an external personal coach.
• Strong focus on work-life balance.
• Competitive benefits package including pension contributions.