Technical Operations Manager (AI)

TL;DR

Technical Operations Manager (AI): Building and scaling internal systems and AI-assisted tooling with an accent on agent infrastructure, API integrations, and workflow automation. Focus on reducing operational toil, developing custom internal tools, and implementing LLM-powered workflows.

Location: Americas Remote

Salary: $117,000 - $120,000 USD

Company

hirify.global is a platform that helps over 8,000 companies send automated, behavioral-based communications across email, push, and SMS.

What you will do

• Partner with Automation/AI leads to develop agent infrastructure, evals, and AI-powered internal workflows.
• Build and maintain internal automations and integrations using n8n, Python, TypeScript, and AI agents.
• Integrate various SaaS tools including Linear, Ramp, Notion, Slack, Google Workspace, and GCP.
• Create runbooks and documentation to enable company-wide self-service.
• Support strategic operations and business operations requests.

Requirements

• 3-6 years of experience in tech ops, IT engineering, or platform engineering at a B2B SaaS company.
• Proficiency in Python, TypeScript/Node.js, or Go.
• Hands-on experience with LLMs and agent frameworks (e.g., Claude, MCP, RAG).
• Practical experience integrating SaaS systems via APIs and workflow automation (n8n, Zapier).
• Familiarity with GCP and core tools like Google Workspace, Slack, and Linear.
• Must be based in the Americas.

Nice to have

• Knowledge of identity systems (SSO/SCIM, Okta) and MDM (Kandji, Jamf).
• Experience supporting SOC 2, ISO 27001, or GDPR compliance programs.
• Experience shipping internal AI products.

Culture & Benefits

• 100% coverage of medical, dental, vision, and mental health insurance premiums for employees and families.
• 16 weeks of paid parental leave and unlimited PTO.
• Stipends for remote work and wellness.
• Dedicated professional development budget.

Hiring process

• Introductory call with a recruiter.
• Interview with the Hiring Manager and technical team members.
• Take-home assignment followed by a review session.