Product Education & Enablement Lead (AI)

TL;DR

Product Education & Enablement Lead (AI): Building the foundational education, sales enablement, and community systems for an AI-driven customer experience platform with an accent on product fluency and measurable business impact. Focus on designing curriculum, optimizing onboarding, and scaling product knowledge to drive demo-to-close conversion and customer retention.

Location: Must be based in New York, Boston, Chicago, Denver, or Toronto

Company

hirify.global is an intelligence layer for customer experience, creating an operating system of AI agents that learn, remember, and act across customer touchpoints.

What you will do

• Translate deep product knowledge into effective, multi-format educational content for customers and internal teams.
• Own sales enablement by creating demo libraries, talk tracks, and objection-handling resources to improve win rates.
• Develop and manage Siena Academy, including certifications, workshops, and learning paths.
• Standardize and shorten the customer onboarding process from contract signature to first value.
• Build and scale a customer community system that turns users into a compounding flywheel.
• Teach internal teams and new hires to master the product and leverage AI agents in their workflows.

Requirements

• Product-fluent: Proven ability to demo, break, and teach complex products at depth.
• AI-native: Experience building with AI and shipping agents that replace manual work.
• Builder mindset: Track record of shipping systems from zero (academy, curriculum, or community).
• Operator: Ability to execute as a team of one without agency dependency.
• Measurable impact: Experience tying education and enablement work directly to revenue outcomes.
• Location: Must be based in or able to work from New York, Boston, Chicago, Denver, or Toronto.

Nice to have

• Experience at high-growth companies like Intercom, Attentive, Klaviyo, Gorgias, Recharge, Shopify, Gainsight, Notion, Figma, or Linear.
• Current experience in a similar role at an AI company.
• Proven success scaling a customer community from scratch.

Culture & Benefits

• Meaningful impact on product and company direction.
• Globally distributed team working at the bleeding edge of CX and AI.
• Competitive salary with equity or stock grants.
• Learning budget for professional growth.
• Access to premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor, etc.).
• Direct, feedback-oriented culture that values ownership and high standards.