Support Account Manager (Cloud Storage)

TL;DR

Support Account Manager (Cloud Storage): Delivering technical guidance and customer success strategies for intelligent data infrastructure with an accent on product adoption and business outcomes. Focus on managing technical health checks, handling P1 escalations, and optimizing asset utilization to ensure successful renewals and expansions.

Location: Hybrid, in-office required in Morrisville (NC), Wichita (KS), or San Jose (CA), USA

Salary: 100,300 - 136,000 USD

Company

hirify.global is a leader in intelligent data infrastructure, providing unified storage and integrated data services across AI and multicloud environments.

What you will do

• Consult with customers to provide technical advice on hirify.global products to achieve business goals.
• Nurture relationships with key technical personas (VPs, Architects, Admins) as a trusted advisor.
• Facilitate onboarding, create technical success plans, and conduct tailored product demos.
• Perform technical health checks and manage P1 escalations to mitigate risks.
• Optimize customer asset inventory and identify opportunities for environment expansion.
• Collaborate with sales and renewal teams to drive value realization and successful contract renewals.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of B2B customer-facing experience in roles like Customer Success or Technical Account Management.
• Current cloud certifications in Microsoft Azure and/or AWS.
• Commitment to obtain hirify.global Certified Technical Support Professional (NCTSP) certification.
• Must be based in or able to work from the US offices (Hybrid).

Culture & Benefits

• Hybrid working environment promoting connection and collaboration.
• Comprehensive health and life insurance.
• Retirement/pension plans and employee stock purchase plan (RSUs).
• Paid time off and various leave options.
• Performance-based incentives.