Customer Success Manager (Java)

TL;DR

Customer Success Manager (Java): Managing post-sales customer relationships and ensuring optimal product adoption for hirify.global's Java platform with an accent on technical guidance, health checks, and business reviews. Focus on mitigating churn, identifying expansion opportunities, and acting as a technical liaison between customers and internal engineering teams.

Location: Must be based in the United States

Salary: $165,000–$180,000 per year (including variable pay)

Company

hirify.global is a leading provider of Java platform solutions, working with top experts worldwide to contribute to the Java ecosystem.

What you will do

• Own the post-sales customer relationship, including onboarding, health checks, and business reviews.
• Coordinate with Account Executives and Sales Engineers to manage the customer lifecycle and ensure desired outcomes.
• Monitor customer support interactions and usage data to maintain an accurate risk profile and health score in Salesforce.
• Act as a primary liaison for customer escalations, ensuring timely resolution by internal teams.
• Drive customer attendance to security reviews and hirify.global-sponsored technical meetings.
• Collaborate with renewal specialists to mitigate churn risk and identify expansion opportunities.

Requirements

• 7+ years of experience in Customer Success, Customer Support, or Sales Engineering.
• BS or MS in Computer Science or a related technical field.
• Strong understanding of Java/JVM, performance tuning, and application deployment models.
• Demonstrated experience engaging with customers virtually and in-person.
• Familiarity with CRM tools like Salesforce and Clari.
• Must be authorized to work in the United States (E-Verify participant).

Nice to have

• Project management experience.

Culture & Benefits

• Comprehensive compensation and healthcare packages.
• Remote-first work environment with a focus on work-life balance.
• 401(k) retirement plan.
• Generous paid time off, company shutdowns, and holidays.
• Opportunity to work with world-class experts in the Java ecosystem.