Head of Customer Activation (Insurtech)

TL;DR

Head of Customer Activation (Insurtech): Leading the Customer Activation function, including implementation, data migration, and PMO, to ensure exceptional customer onboarding experiences. Focus on designing delivery frameworks, optimizing onboarding cycle times, and managing high-level strategic customer relationships.

Location: Hybrid: Must be based in or be able to commute to Worcester, UK (minimum 50% in-office attendance)

Company

A technology partner for the UK General Insurance market focusing on connecting the insurance community through market-leading technology.

What you will do

• Define and execute the Customer Activation strategy and delivery methodologies across all platforms.
• Lead the Implementation, Data Migration, and Programme & Project Management teams.
• Drive cross-functional alignment with Product, Technology, Commercial, and Operations teams.
• Standardize and automate processes to reduce onboarding cycle time and improve customer satisfaction.
• Manage executive-level relationships for complex or strategic customers.
• Coach and mentor team members to support their professional development.

Requirements

• IT-related degree or equivalent professional qualification.
• Extensive experience leading customer onboarding, PMO, or delivery functions within enterprise-scale organizations.
• Strong knowledge of the software development lifecycle (SDLC) and change management.
• Proven experience in people management, coaching, and budget oversight.
• PRINCE2 Practitioner or equivalent certification (preferred).
• Must be able to attend the Worcester office for at least 50% of working hours.

Nice to have

• Relevant software development and delivery certifications.

Culture & Benefits

• Competitive salary with bonus opportunities and company pension.
• Life assurance and critical illness cover.
• Holiday entitlement of 25-26 days per annum plus a holiday purchase scheme.
• Flexible approach to start, finish, and lunchtimes.
• Comprehensive wellbeing support including EAP and mental health first aiders.
• Access to Perkbox discounts and various internal social clubs.