Senior Product Programs Manager I (Fintech)

TL;DR

Senior Product Programs Manager I (Fintech): Driving strategic product and partner initiatives to accelerate customer adoption and business growth with an accent on cross-functional program execution and product-led partner ecosystems. Focus on designing scalable frameworks for partner enablement and optimizing customer engagement journeys.

Location: Hybrid in Toronto

Company

hirify.global is a fintech company specializing in expense management and spend control software.

What you will do

• Lead the strategy, development, and optimization of scalable product-led partnership programs, including referral and white-labeled models.
• Drive cross-functional initiatives across Product, Partnerships, Marketing, Customer Success, and Sales.
• Operationalize frameworks and best practices to improve program scalability and execution efficiency.
• Define and track product-led program OKRs, KPIs, and success metrics, providing actionable insights to leadership.
• Develop customer engagement and education programs to accelerate onboarding, adoption, and retention.
• Collaborate with Product and Customer Success teams to identify opportunities to improve customer journeys.

Requirements

• Bachelor's degree.
• 6+ years of experience in Program Management, Product Operations, Customer Marketing, or related SaaS roles.
• Proven success leading complex cross-functional initiatives and scalable customer engagement programs.
• Experience working within B2B SaaS, fintech, or payments organizations.
• Strong strategic thinking, problem-solving, and executive-level communication skills.
• Must be based in Toronto for a hybrid work arrangement.

Nice to have

• Knowledge of travel, expense, or financial technology industries.