Community Manager (Social Media)

TL;DR

Community Manager (Social Media): Engaging with trending content on TikTok and Instagram to keep brands culturally relevant with an accent on proactive engagement and social listening. Focus on identifying viral trends, managing user-generated content, and adapting brand voices across multiple platforms.

Location: Hybrid in London (3 days office, 2 days home)

Company

An independent social media agency that connects brands with audiences by leveraging popular culture and trending content.

What you will do

• Actively engage with trending content on social platforms, primarily TikTok.
• Conduct daily keyword searches and content sweeps to identify real-time engagement opportunities.
• Monitor, engage with, and reshare user-generated content (UGC) and influencer posts.
• Collaborate with the social creative team to amplify brand reach via Instagram Stories.
• Perform social listening to monitor sentiment and escalate potential risks or negative comments.

Requirements

• Deep understanding of TikTok and Instagram trends, culture, and tone of voice.
• Proven experience in community management, ideally within a fast-paced agency.
• Strong copywriting and storytelling skills for creating engaging real-time copy.
• Ability to manage multiple client voices and adapt tones across different platforms.
• Must be based in London to support the hybrid office requirement.

Culture & Benefits

• Hybrid work model: 3 days in the office and 2 from home.
• 25 days annual leave, plus additional Birthday and Wellbeing days off.
• Two weeks "work from anywhere" allowance per year.
• Private Healthcare cover, Cycle to Work, and Tech schemes.
• Dog-friendly office providing free breakfast, snacks, and drinks.
• Strong team culture with weekly socials, Book Club, and Social Club.