Data Center Supervisor (Lottery)

TL;DR

Data Center Supervisor (IT Operations): Ensuring stability and reliability of 24/7 data center operations with an accent on team leadership, incident response, and service continuity. Focus on managing operational KPIs, coordinating critical outage resolutions, and implementing ITIL process improvements.

Location: Warsaw, Poland (Onsite)

Company

Global leader in lottery technology providing secure, comprehensive retail and digital solutions for governments and regulators worldwide.

What you will do

• Ensure continuous 24/7 operation of data center services and infrastructure.
• Lead and manage a team of Data Center Operators and Analysts, including scheduling and performance management.
• Drive incident management and coordinate actions during critical outages to minimize business impact.
• Monitor system performance, availability, and capacity.
• Maintain compliance with ITIL processes (Incident, Problem, and Change Management).
• Collaborate with global IT teams (Infrastructure, Applications, Security) and external vendors.

Requirements

• 5+ years of experience in IT operations or data center environments.
• 1–3 years of experience in a leadership or supervisory role.
• Deep knowledge of data center infrastructure, including servers, networks, and storage.
• Experience with enterprise monitoring platforms.
• Understanding of Windows and Linux environments.
• Familiarity with ITIL or IT Service Management processes.

Culture & Benefits

• Opportunity to work in a global, forward-thinking environment.
• Commitment to a fair, inclusive, and diverse workforce.
• Focus on professional development and technical skill growth for team members.
• High standards of service, integrity, and responsibility.