Incident Engineer (NOC) (iGaming)

TL;DR

Incident Engineer (NOC) (iGaming): Monitoring and supporting the stability of production platforms and live casino games with an accent on real-time issue detection and incident coordination. Focus on reducing operational risk, maintaining observability dashboards, and ensuring seamless operator onboarding.

Location: Fully remote initially, moving into a hybrid based role in Philippines, Bulgaria, Hungary, or Poland

Company

iGaming studio focused on building high-quality, engaging casino games for global markets.

What you will do

• Monitor platform systems and live games using observability tools to detect anomalies in performance and gameplay.
• Identify, classify, and escalate incidents, coordinating their investigation and resolution.
• Maintain dashboards and alerts while following procedures, runbooks, and escalation paths.
• Support operator onboarding by validating readiness and monitoring go-live checkpoints.
• Conduct root cause analysis and post-incident reviews to highlight and resolve systemic issues.
• Continuously improve monitoring, automation, and operational standards.

Requirements

• Experience in operations, NOC, live operations, or production support.
• Strong attention to detail and pattern recognition.
• Familiarity with monitoring and incident management tools.
• Ability to work in real-time, high-pressure environments.
• Strong communication and structured thinking.
• Must be based in or able to work in Philippines, Bulgaria, Hungary, or Poland as the role transitions to hybrid.

Nice to have

• Experience in iGaming or gaming environments.
• Familiarity with Datadog, Grafana, Kibana, or similar tools.
• Understanding of incident management frameworks.
• Exposure to onboarding or release processes.

Culture & Benefits

• Flexible working model (remote initially, then hybrid).
• Annual leave, sick leave, and an additional wellbeing day.
• Collaborative international environment with a strong culture of ownership.
• Gifts and milestone celebrations.