Telephone Support Agent (Fintech)

TL;DR

Telephone Support Agent (Fintech): Providing high-quality customer service for an investment platform with an accent on query resolution and compliance. Focus on handling inbound calls, managing emails, and ensuring a professional client experience for investment customers.

Location: Hybrid (Manchester, UK). Minimum 60% of working time per month must be spent in the office.

Salary: £27,100

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for professional financial advisers and first-time investors.

What you will do

• Answer questions and resolve queries for hirify.global and Investcentre customers at the initial point of contact.
• Manage inbound calls, respond to emails, and utilize a secure messaging system.
• Ensure all interactions are carried out in line with service level agreements and compliance policies.
• Deliver professional and timely support in a fast-paced client services environment.

Requirements

• Five GCSEs grades A*-C (or equivalent), including Maths & English.
• Strong communication skills, professional telephone manner, and proven customer service skills.
• Competency with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines while maintaining empathy for customers.
• Availability to work 40 hours per week on a rota basis (Monday-Saturday, 8am-9pm), including 1 in 3 Saturdays and bank holidays.

Nice to have

• Previous experience in a call or contact centre role.
• Exposure to the financial services industry.

Culture & Benefits

• 25 days holiday plus bank holidays, with a buy/sell scheme.
• 6% pension with matched contributions and various share schemes.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym, travel and bike loan schemes.
• Supportive team environment with casual dress code and regular social events.
• Paid study support for professional qualifications and clear career progression opportunities.