Customer Services Administrator (Fintech)

TL;DR

Customer Services Administrator (Fintech): Providing award-winning service to customers by processing requests and handling financial transactions with an accent on operational efficiency and accurate record-keeping. Focus on resolving customer queries via phone and email and managing internal database systems.

Location: Hybrid (3-4 days per week in the Manchester office; first 3 months are full-time onsite)

Salary: Starting salary of £25,400

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses providing accessible investment solutions for various client types.

What you will do

• Process customer requests and handle financial transactions efficiently.
• Produce professional letters and emails for clients.
• Maintain accurate records on internal databases.
• Resolve customer queries via phone and email.
• Work within internal systems to maintain award-winning service standards.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent numerical ability and strong communication skills (written and verbal).
• Competent IT skills, specifically experience working with Excel.
• Ability to work under pressure and meet deadlines, including unsupervised work.
• Must be based in or be able to work from the Manchester office.

Nice to have

• Experience in financial services or a keen interest in the industry.

Culture & Benefits

• 25 days holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% Pension with matched contributions and a discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan, discounted private healthcare, and a free onsite gym.
• Enhanced family leave and travel/bike loan schemes.
• Casual dress code and a supportive, friendly team environment.