Customer Service Administrator (Fintech)

TL;DR

Customer Service Administrator (Fintech): Providing administrative support for transfer processes within a financial services product offering with an accent on communication management and database accuracy. Focus on handling customer and third-party correspondence, maintaining case records, and ensuring efficient workflow across internal systems.

Location: Manchester (On-site)

Salary: £25,400 per annum (pro-rata)

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for professional financial advisers and individual investors.

What you will do

• Administer transfer cases and monitor their progress consistently.
• Handle communications between customers, third parties, and internal business areas.
• Maintain accurate records on company databases.
• Produce professional letters and emails.
• Work efficiently with internal systems to support team operations.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent including Maths and English.
• Commitment to delivering excellent customer service.
• Strong written and verbal communication skills.
• Competent IT skills, including Word, Excel, and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised.

Culture & Benefits

• Generous holiday allowance plus bank holidays.
• On-site gym with personal trainer-led classes.
• Paid volunteering opportunities.
• Casual dress code.
• Friendly working environment with a strong sense of teamwork.