Principal Product Manager (AI)

TL;DR

Principal Product Manager (AI): Leading SMB onboarding and support experiences across hirify.global Advertising with an accent on reducing friction, improving activation, and scalable support. Focus on defining product vision, collaborating with Data Science and Engineering to drive customer retention, and implementing AI-driven assistance.

Location: Mountain View, United States. Must work from the office at least four days per week (within a 50-mile commute of a designated hirify.global office).

Salary: $188,000 – $304,200 per year

Company

hirify.global AI is a division focused on empowering every person and organization through AI innovation and a growth mindset.

What you will do

• Own the long-term vision and roadmap for SMB onboarding and support experiences to help customers activate and grow.
• Translate SMB customer pain points into scalable product capabilities that reduce friction and improve outcomes.
• Collaborate with Engineering, Data Science, and UX to deliver high-impact, trustworthy customer experiences.
• Partner with analytics teams to identify pain points, measure experience quality, and drive retention.
• Lead launch and iteration strategies for onboarding improvements to achieve measurable gains in customer satisfaction.
• Shape the broader approach to customer assistance and support patterns across the hirify.global Advertising product.

Requirements

• Bachelor’s Degree and 8+ years of experience in product/program management or software development.
• Must be based in the U.S. and reside within a 50-mile commute of a designated hirify.global office.
• Proven track record of building customer-facing product experiences that improve activation and retention.
• Ability to navigate high ambiguity and drive execution across multiple teams in a fast-moving AI environment.

Nice to have

• 12+ years of experience in product/program management or software development.
• 5+ years of experience in developing digital advertising products.

Culture & Benefits

• Culture based on respect, integrity, and accountability to create an inclusive environment.
• Emphasis on a growth mindset and collaborating to realize shared goals.
• Comprehensive corporate benefits and compensation packages.