Product & Customer Marketing Senior Manager (AI)

TL;DR

Product & Customer Marketing Senior Manager (AI/SaaS): Driving industry positioning, solution messaging, and go-to-market storytelling for an AI-powered contact center platform with an accent on customer advocacy and vertical-focused narratives. Focus on translating complex AI capabilities into credible customer stories and coordinating cross-functional launches to increase adoption and retention.

Location: Remote (United States or Canada)

Company

hirify.global provides an AI-first service platform for contact centers, utilizing LLMs and conversation intelligence to automate customer service for enterprise-scale companies.

What you will do

• Develop industry messaging, solution positioning, and use-case narratives aligned with the product strategy.
• Lead cross-functional GTM execution and product launch planning to drive adoption across existing and new customers.
• Build and manage customer advocacy initiatives, including case studies, references, and external storytelling.
• Create vertical-focused sales materials and enablement content to support pipeline generation and expansion.
• Translate technical AI and product capabilities into clear, customer-focused narratives for both business and technical audiences.
• Collaborate with Brand and Demand Generation teams to amplify industry narratives across GTM programs.

Requirements

• 5+ years of experience in Product, Customer, or Solutions Marketing within SaaS, AI, or Contact Center technology.
• Proven ability to develop industry messaging, customer stories, and sales enablement content.
• Expertise in translating complex technical concepts into impactful customer narratives.
• Experience managing customer advocacy programs and reference management.
• Must be based in the United States or Canada.
• Strong project management skills and the ability to work cross-functionally with Sales and Product teams.

Culture & Benefits

• Remote-first work environment with a culture of trust and flexibility.
• Company-wide offsites and team gatherings to maintain personal connections.
• Tech and learning stipends for books, courses, and conferences.
• Comprehensive health and wellness benefits, including a dedicated well-being stipend.
• Flexible vacation policy and a paid sabbatical after 5 years of tenure.
• Competitive salary and equity ownership in a fast-growing AI company.