Director of Customer Engineering (MedTech)

TL;DR

Director of Customer Engineering (MedTech): Managing the technical execution and implementation of a patient engagement platform for biopharma companies with an accent on data integrations and delivery quality. Focus on scaling implementation processes, mentoring a technical team, and driving architectural improvements to reduce deployment complexity.

Location: In person 4x a week in New York (Nomad)

Salary: $170,000 - $230,000 + equity

Company

hirify.global is building the future of patient engagement for life sciences companies to support patients living with chronic and rare diseases.

What you will do

• Manage and mentor a team of 5+ Customer Engineers, establishing clear expectations and career development paths.
• Own the quality bar for customer implementations and ongoing technical support, tracking KPIs around timelines and satisfaction.
• Design and implement scalable, repeatable processes for data integration, mapping, and go-live.
• Partner with Implementation, Engineering, and Product leadership to coordinate delivery and resolve blockers.
• Serve as the senior technical escalation point for complex data problems and integration challenges.
• Drive architectural decisions to improve operational effectiveness and reduce implementation complexity.

Requirements

• 8+ years of professional experience in customer engineering, solutions engineering, or similar customer-facing technical roles.
• 3+ years of experience managing and scaling technical teams (5+ direct reports).
• High proficiency in SQL and strong understanding of modern data pipelines and ETL/ELT patterns.
• Experience operationalizing implementation processes for complex enterprise B2B SaaS deployments.
• Must be based in New York and able to work in-office 4 days per week.

Nice to have

• Experience in healthcare technology, life sciences, or pharmaceutical services.
• Familiarity with healthcare data standards (HL7, FHIR, EDI, SFTP).
• Experience with AWS services and cloud-native data infrastructure.
• Background in high-growth B2B SaaS companies.

Culture & Benefits

• 100% paid employee health benefits (medical, dental, vision).
• 401(k) with employer funded match.
• Unlimited vacation and paid parental leave.
• Wellness stipend and commuter benefits.
• Catered lunch on Fridays.