Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS/E-commerce): Managing a high-value enterprise portfolio ($3M–$7M+ ARR) to drive retention and strategic growth with an accent on C-suite relationship building and strategic account planning. Focus on navigating complex organizational landscapes, optimizing relationship commerce KPIs, and delivering data-backed business reviews to maximize customer results.

Location: Remote (Must be based in the US)

Salary: $140K OTE plus equity

Company

hirify.global is a subscription technology platform that enables the world's largest retailers to power recurring revenue through customized relationship commerce experiences.

What you will do

• Own and drive retention and growth for a strategic $3M–$7M+ ARR book of enterprise accounts.
• Build and maintain trusted relationships with C-suite leaders (CTO, CMO, CFO, COO).
• Conduct comprehensive business reviews providing data-backed recommendations to maximize program results.
• Project manage complex initiatives and campaigns from inception through to optimization.
• Educate customers on best practices to steer relationship commerce KPIs and exceed business objectives.
• Collaborate on innovative cross-functional projects to support customer and team goals.

Requirements

• 6+ years of customer, account, or vendor management experience, preferably in SaaS, retail-tech, or mar-tech.
• Proven track record of managing portfolios in the $3M–$7M+ ARR range.
• Experience working with large, recognizable enterprise brands.
• Proficiency with e-commerce platforms such as Shopify, Salesforce, BigCommerce, or Magento.
• Must be based in the United States.
• BS / BA degree.

Nice to have

• Prior experience working with or for digital agencies.
• Effectiveness in leveraging AI tools to drive business outcomes and efficiency.

Culture & Benefits

• Fully flexible work-from-anywhere culture within the US.
• Flexible PTO and an annual personal development budget for wellness or career growth.
• Competitive compensation package including stock options and affordable benefits.
• Strong community focus with virtual coffees, trivia nights, and quarterly all-hands meetings.