Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a book of 15-20 enterprise accounts to drive adoption of a code intelligence platform with an accent on technical enablement and value realization. Focus on analyzing adoption telemetry, leading strategic conversations with executive stakeholders, and expanding platform usage across engineering teams.

Location: Remote, preference for candidates based in the United States (EST)

Salary: Total OTE ranges from $154,720 to $193,400 USD depending on the location zone

Company

hirify.global is a code intelligence platform providing Code Search, Deep Search, and MCP to help developers navigate and operate on massive, complex codebases.

What you will do

• Manage 15-20 enterprise accounts, owning the post-sales relationship end-to-end to drive adoption and surface risk.
• Drive usage of Deep Search, MCP, and consumption-based capabilities across customer workflows.
• Analyze telemetry and adoption patterns to identify risks and expansion opportunities.
• Lead product trainings, workflow discussions, and enablement sessions independently.
• Partner with Account Executives on renewals, expansion opportunities, and strategic account planning.
• Run QBRs and internal business reviews with clear value narratives and documented KPIs.

Requirements

• Experience in a technical SaaS environment in a CSM, account management, or technical support role.
• Background in developer tooling, observability, infrastructure, or adjacent technical products.
• Ability to lead technical discussions and trainings without relying on field engineering.
• Proven skill in managing a large, varied book of business and stakeholder management.
• Analytical mindset to interpret telemetry and customer health signals to identify opportunities.
• Must be comfortable operating in the US East (EST) timezone.

Nice to have

• CS, engineering, or technical undergraduate background.
• Experience with AI-assisted workflows and perspectives on how AI changes developer productivity.

Culture & Benefits

• Globally distributed team valuing high agency and direct communication.
• Competitive and transparent compensation including equity.
• Generous perks and benefits package.
• Culture of coaching and continuous professional improvement.

Hiring process

• Introduction Stage: Initial screens to get to know the candidate.
• Team Interview Stage: Deep dive into experience, peer interviews, and a technical working session.
• Final Interview Stage: Business and values fit discussion, including a leadership interview with the CRO.