Associate Manager, Field Service (Engineering)

TL;DR

Associate Manager, Field Service (Engineering Management): Overseeing a team of field service engineers and managing operational efficiency, technical service quality, and customer satisfaction with an accent on resource allocation and service delivery optimization. Focus on improving KPIs, resolving complex customer escalations, and implementing proactive solutions for recurring service issues.

Location: Remote (USA)

Salary: $88,500 – $110,500

Company

hirify.global provides scientific breakthroughs in advanced metrology to ensure product integrity, patient safety, and quality of life worldwide.

What you will do

• Lead, mentor, and develop a team of Field Services Engineers and Supervisors, providing regular coaching and career development.
• Implement operational strategies to improve efficiency, reduce downtime, and enhance the overall customer experience.
• Act as the senior point of contact for customer escalations and resolve complex or critical issues in the field.
• Ensure all field service operations comply with company policies, safety standards, and regulatory requirements through audits and inspections.
• Manage the field service budget, resource allocation, and inventory of tools and parts to minimize downtime.
• Establish and monitor KPIs and dashboards to track team performance and report progress to senior management.

Requirements

• Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
• 3-5 years of experience in field services engineering or technical support.
• 1-2 years of leadership experience managing teams of engineers or technicians.
• Must be based in the United States.
• Advanced technical expertise in troubleshooting and repair of complex product offerings.

Culture & Benefits

• Competitive base salary with an annual bonus opportunity (12%) and an annual equity award of $10,000.
• Comprehensive benefits including tiered Medical, Dental, and Vision insurance, HSA, and FSA accounts.
• 401(k) plan with a 4% Safe Harbor company match starting from Day 1.
• Flexible Time Off Policy and 48 hours of paid sick leave per calendar year.
• Company-paid short-term and long-term disability, as well as life insurance and AD&D.